Shipping, Packaging & Refund Policy

Shipping Policy

Where We Ship

We ship to eligible addresses in states where home cannabis cultivation is legal. Eligibility can depend on more than just your state. Some states add county-level restrictions, distance-from-dispensary rules, or registration requirements. Check your specific state's page in our Locations directory before ordering if you are unsure whether your address qualifies.

Shipping Method

We ship exclusively via UPS Next Day Air. This is not an optional upgrade; it is the only shipping method we offer because a live clone's health depends on minimizing time in transit. Slower shipping methods increase the risk of a clone arriving stressed, wilted, or dead.

Shipping Days and Payment Cutoff

We ship Monday through Thursday. Your ship date is based on when we receive payment for your order, not when you place it.

• If payment is received Monday through Wednesday, your order ships the same week, based on our processing time.
• If payment is received Thursday through Sunday, your order ships the following Monday, barring a UPS holiday.

This schedule prevents clones from shipping into a weekend, when they could sit in a UPS facility or truck for an extra day or two without climate control or someone available to receive them. Next Day Air means your clone is normally in transit for one business day, but delivery still needs to occur on a day when the package can be received and opened promptly.

Holidays

We do not ship on any day UPS is closed. If a scheduled ship date falls on a UPS holiday, your order ships the next available UPS business day.

Tracking

On the day your order ships, you will receive an email with your UPS tracking number so you can follow the package through delivery. No signature is required.

Shipping Delays

Although uncommon, large order volume, inventory availability, staffing issues, or other unforeseen circumstances may delay a shipment. If this happens, we will contact you by email.

We are not responsible for UPS transit delays, weather holds, or similar carrier issues outside our control. However, if a UPS delay causes your clone to arrive dead or damaged, we will still honor the eligible terms of our refund and replacement policy.

How Your Clone Is Packaged

Rooted and Ready for Transplant

Every clone ships already rooted, not as an unrooted cutting. An established root system helps a clone tolerate transit more effectively than a fresh cutting.

Specialized Clone Shipping Containers

Clones ship in purpose-built containers designed to hold each plant securely so it cannot shift or tip during transit while still allowing airflow. We do not use insulated boxes with ice or heat packs. Added insulation significantly increases package weight and size without a proportional benefit given the short UPS Next Day Air transit time. Next-day delivery combined with a container designed for live plants is how we protect clone health during shipping.

Discreet Exterior

Boxes ship without exterior labeling that indicates cannabis contents, helping protect your privacy and reduce the likelihood of package theft.

What to Do When Your Clone Arrives

Open your package as soon as it arrives. Inspect the clone for firm stems, healthy color, and a secure, undamaged root ball. If everything looks healthy, transplant it into its next container as soon as reasonably possible. The sooner a clone is out of the box and back under light, the better it can recover from transit stress. If something looks wrong, review the refund and replacement terms below before doing anything else with the plant.

Refund and Replacement Policy

What Is Covered

We will replace or refund a clone that arrives dead, arrives with severe transit damage such as a snapped stem or crushed root ball, or never arrives because of a carrier failure.

Claim Window

You must report a dead-on-arrival or damaged clone within 48 hours of delivery. For a package that never arrives, contact us as soon as the carrier's expected delivery date has passed. Claims submitted after these windows may not be eligible because we cannot verify a plant's condition at delivery after it has remained in another environment for an extended period.

Photo Proof Required

For dead-on-arrival or damaged claims, provide clear photos of the plant still in its original packaging and showing the issue, such as dead foliage, a damaged stem, or a damaged root ball. Photos of the shipping label and visible box damage also help us investigate with the carrier.

Send your photos and order number by email to homegrownursery@gmail.com, by text to (714) 900-0989, or through our Contact Us page.

Replacement vs. Refund

For eligible claims, we default to sending a free replacement clone of the same strain, subject to availability. If the strain is out of stock or you prefer a refund, we will issue a refund to the original payment method instead. Approved replacement clones ship on our next available shipping day.

Return Shipping

You are not responsible for shipping costs on an approved replacement. We do not require the original plant to be returned.

What Is Not Covered

This policy covers the clone's condition at delivery, not what happens afterward. We cannot cover a clone that dies from transplant shock, an incorrect environment, pests introduced after delivery, or grower error. We also cannot issue refunds or replacements for orders shipped to addresses where home cultivation is not legal. Confirming legal eligibility before ordering is the buyer's responsibility. Review our state location pages for current information.

Stunted or Slow-Growing Plants

A clone that arrives alive but later becomes stunted or does not grow well is not automatically covered because growth issues after delivery can result from many factors outside our control. We may still offer assistance on a case-by-case basis. Depending on the circumstances, we may send a replacement clone with shipping paid by the customer or provide a coupon for a free clone on a future order.

Order Errors

If you receive the wrong strain or quantity, contact us within 48 hours of delivery with your order number, and we will correct the order at no additional cost.

Our goal is to help you grow successfully, and we will do our best within reason to resolve eligible order and shipping issues.

Frequently Asked Questions